Policies

Cancellation

All of our prices are in Australian dollars (AUD) All prices includes GST.(Goods and services tax). Aquatic Adventure Exmouth reserves the right to alter prices and itineraries at any time. We understand unexpected events occur however this policy is to reflect Aquatic Adventure Exmouth may lose the opportunity to sell a charter/cruise or incur costs if short notice of cancellation is given. We also need to take payment or a deposit from at the time of booking to secure it. Full payment is required at the time of booking. Group or private charter - 50% non-refundable security deposit is required at time of booking. Full payment is required 48 hrs before date of charter. Once payment is received this the individual or group charter's confirmation. You will only be contacted by Aquatic Adventure Exmouth if charter will not be going ahead due to minimum numbers not being met or weather conditions are not favourable. No refunds are provided Once full payment is received this is considered as an acknowledgement and consent to the terms and conditions of Aquatic Aventures Exmouth and confirmation of charter/cruise. When a charter is cancelled due to unfavourable weather conditons or minimum passengers are not met the chartewill reschedule for the next available date. If the client is unable to reschedule to another date the client will receive a voucher in which it can be used within a 12 month period. Aquatic Adventure Exmouth reserves the right to cancel a charter due to unfavourable weather conditions breakdowns or unforeseen circumstances. Charters area carried out in remote areas and due to the nature of the activities that charters are carried out on passengers may face physical discomfort or danger. Passengers are to understand and appreciate the risks involved and be prepared to take these risks. Aquatic Adventure Exmouth endeavours to minimise all risks and precautions to take all due care but ultimately all passengers are responsible for illness accident or death or any property damage or loss. Seasickness - we do not provide seasickness tablets on board. We recommend that passengers bring along their own tablets and take them accordingly to medical directions provided. Aquatic Adventures Exmouth is not responsible for seasickness issued and refunds will not be provided if seasickness occurs.

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